GoToWebinar re-authentication in Classic Experience (Feb 2025)

We’ve implemented a security fix that may require some GTW v10 users to reauthenticate when performing certain actions.

What does this mean:

You might have to re-authenticate in certain scenarios, such as: 

• Updating materials or polls during a session.
• Accessing recordings after a session.

If you are using multi-factor authentication it may become necessary to perform all steps of this re-authentication. If you do not re-authenticate as required, you will not be able to perform the intended task or access your recordings after a session directly.

How to Bypass Re-authentication:

For a smoother, uninterrupted experience, we encourage you to switch to our new experience, which eliminates the need for re-authentication.

The all-new GoTo Webinar offers unparalleled flexibility, ensuring a seamless and interactive experience for all attendees.
It’s more than just a new experience. You’ll get the latest features like:

• Flexible joining options for attendees: Attendees can join GoTo Webinar from any device: desktop app, web browser, or mobile.
• Breakout rooms for smaller groups: Facilitate brainstorming, workshopping, or collaboration.
• Enhanced accessibility and engagement: Improve experience with real-time closed captions, virtual hand raises, and emoji reactions.
• Streamlined Q&A management: Simplify moderation with search, tags, and pre-written responses for Q&A.

Before your start your first webinar session, make sure you, your presenters, and your attendees are prepared. Check out and share these recommended training materials for the new GoTo Webinar.

• Organizer Guide: Our comprehensive organizer training guide will help you master the skills for success. View the guide ->
• Organizer Overview Video: Watch a concise overview video showcasing the enhanced features of the new GoTo Webinar. Watch now
• Training Course: This on-demand course covers how to schedule, host, and engage your audience. Register now
• Attendee Guide: Share with your attendees to help them prepare for and get the most out of your upcoming session. View the guide

Download the app →

We appreciate your understanding as we work to enhance security.