Forum Discussion

New Contributor

3 years ago

Solved

GotoWebinar refuses to start

Hi! When I try to launch a webinar, it refuses to start and displays this message: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provid...

proektsoft
3 years ago
Hello Kate,

Thank you for your prompt reply. Yes, the GoTo support responded yesterday and the solution worked.
Downloading and installing the MSI file solved the problem

https://support.goto.com/meeting/help/install-via-msi-windows

KateG

GoTo Manager

3 years ago

Hi proektsoft, welcome to the GoTo Community. I see that support responded to your inquiry, were you able to resolve the issue?

proektsoft

New Contributor

3 years ago

Hello Kate,

Thank you for your prompt reply. Yes, the GoTo support responded yesterday and the solution worked.

Downloading and installing the MSI file solved the problem

https://support.goto.com/meeting/help/install-via-msi-windows

KateG
GoTo Manager
3 years ago
proektsoft awesome, thanks for letting us know and for including the link, very helpful!

Forum Discussion

GotoWebinar refuses to start

Recent Discussions

On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???

My inbox is empty of incoming and sent messages!!!

when loading the report, we only see a connection for a couple of minutes

Sharing same ext on multiple phones

Chat feature not helpful