Forum Discussion

Ennowell's avatar
Ennowell
New Contributor
6 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~   We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer ...
Ennowell's avatar
Ennowell
New Contributor

Hi Kate,

 

Thanks for your reply.

However, I haven't received any responses about my questions from any support team . 

What did they resolve??  Could you help answer to me? 

1. How can I solve this problem as I mentioned? 

2. If my online account should be a corporate account? 

3. If online account can be migrated to a corporate account?

 

Thank you.

KateG's avatar
KateG
GoTo Moderator
6 months ago

Hi Ennowell ,

 

The case hasn't been resolved yet, I have reached out to the representative who has your case for more information. Thanks for your patience. 

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    HI Ennowell the feedback I received is that you would need to log into your account and change the name of the company you would like to see going forward, however, you would not be able to change the name of the previous receipt. 

     

    I left a note in your case, someone should be in contact with you soon, if you have any other questions, please let me know. 

     

    • Ennowell's avatar
      Ennowell
      New Contributor
      6 months ago

      Hi Kate,

       

      Thanks for your reply. But no one contact me until today.

       

      Noted that the the name of previous invoice can't be changed.

       

      However,  I initial ordered the subscription, the Account name I set up is our company name (Ennowell), you can see below image, that's why I confused. Is it the problem of webinar system?

      In addition, I would like to know if I purchase the next order, if this problem will happen again?

      Could you help me to clarify it?

       

      I appreciate your help and looking forward to hearing from you soon.

      • KateG's avatar
        KateG
        GoTo Moderator
        6 months ago

         

        Hi Ennowell, 

         

        I received new information, most importantly for you,

         

        • it appears that if you continue to use your personal credit card on your e-commerce account, the invoice will display the name on that card. To get reimbursed, please follow your company's expense process.
        • In order to avoid this in the future, please consider using a company credit card if available,
        • If you only need one organizer and have a company CC there's no need move to corporate, but it is possible, sales would need to assist with this. 

        If you are interested in a corporate account, please let me know, I'll add this information to your case and let them know you would like a response. Thanks!