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michaelph's avatar
michaelph
New Member
21 days ago

Joining GotoWebinar from GotoRoom Polycom not working.

I am in the testing phase of the GotoRoom setup with new Polycom G7500.  When I try to use the Webinar ID to join, I am getting an invalid error.

If I try the same type of connection with GotoMeeting I can join those meetings with no issue.  Has anyone see where GotoMeeting works by GotoWebinar does not with the GotoRoom?

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  • KateG's avatar
    KateG
    GoTo Manager
    21 days ago

    Hi michaelph,

    Welcome to the Community. Have you tried testing if you can join using the webinar ID on a computer or mobile app? 

    This article mentions there may limitations on the Webinar like password, manual registration approvals, or security measures in place by the organizer.