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Forum Discussion
mediateca
4 years agoActive Contributor
Last minutes of webcam video not recorded.
A few days ago our usual Host was leading a webinar and everything went well except that, later on, we found that the last minutes of our main panelist's webcam video feed where missing (not the audi...
AshC
4 years agoRetired GoTo Contributor
mediateca If the affected panelist was actively showing their webcam while in the live broadcast, but the recording failed to capture it after changing presenters, then there must be a communication breakdown of some kind in the cloud storage. Should this occur again we can help investigate the cause through Customer Support by gathering the local log files from any presenters who's webcams were affected.