Forum Discussion

TomasS1's avatar
TomasS1
New Contributor
2 months ago

LinkedIn Live Stream Help

I've been trying all day to get GTW to Live Stream on our LinkedIn event.  I've started by following this: https://support.goto.com/webinar/help/how-do-i-live-stream-my-webinar-to-other-platforms-li...
KateG's avatar
KateG
GoTo Manager
2 months ago

Hi TomasS1​ 

Nice seeing you and thanks for the detailed post. 

In order to live stream to LinkedIn, your account must be enabled with LInkedIn Live. If it isn't, learn how to apply. Can you verify if the account has been enabled? I'm wondering if the new account may not be eligible. 

I've seen the error message about multiple accounts before, it can be resolved by contacting LinkedIn, or as a workaround, you can try the Custom" option as outlined in my post here. 

 

 

  • TomasS1's avatar
    TomasS1
    New Contributor
    2 months ago

    Thank you for your reply KateG​ 

    In this post  LinkedIn states that if i can select the 'LinkedIn Live' event format the page should be eligible. The new LinkedIn account i created was admin on a company page that was eligible. All the (test) events i created in LinkedIn were all 'LinkedIn Live' events

    I've tried the custom option too, several times. I copied the stream URL and Stream Key to the GTW settings. When i press start broadcast it even shows me a confirmation that 'live streaming initiated successfully'

    However in LinkedIn the stream never shows, and that 'Go Live' button in the top right remains greyed out

     

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      TomasS1​ 

      Thanks for getting back to me. It seems like the best route for now would be to speak with a support agent who can review your settings and ensure everything is set up properly. I've gone ahead and created a support case for you, someone from our team will reach out soon. 

      As a diagnostic step, you may want to try streaming to another RTMP platform (like YouTube or a free RTMP server) to verify your GoTo Webinar is properly pushing the stream. This would be helpful to know. 

      Let me know if you have any further questions or comments. 

      • TomasS1's avatar
        TomasS1
        New Contributor
        2 months ago

        Thanks for your help so far KateG​ 

        I did a test for Youtube as mentioned and was able to stream GTW to YT easily.

        Will they contact me with a message on this account? Otherwise, please let me know if i can leave my contact details somewhere. We own 4 accounts on GoTo and it might not end up on my desk.