Forum Discussion

Mar_M_shall's avatar
Mar_M_shall
Active Contributor
30 days ago
Solved

Long wait times, need to cancel subscription... call center hours as fastly approaching

I've been on long holds (still holding for an hour now) and need to cancel our corporate subscription today.  I've been waiting on an email, nothing, so had to get back into the queue.  There has to ...
  • Mar_M_shall's avatar
    Mar_M_shall
    30 days ago

    Nancy got us all squared away :)

KateG's avatar
KateG
GoTo Manager
30 days ago

Hi Mar_M_shall 

Thank you for your patience, and I’m sorry to hear about the difficulties you’ve experienced. I’ve reviewed your case, and the agent handling it has escalated it internally to our Account Services Escalation team. They will be reaching out to you soon to assist with your cancellation. I will share your feedback with the team, thanks for sharing it here. 

  • Mar_M_shall's avatar
    Mar_M_shall
    Active Contributor
    30 days ago

    Nancy got us all squared away :)

  • Mar_M_shall's avatar
    Mar_M_shall
    Active Contributor
    30 days ago

    Thank you!  I appreciate your help. I am still hanging on the line.