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KateG
2 months agoGoTo Manager
Hi Mar_M_shall
Thank you for your patience, and I’m sorry to hear about the difficulties you’ve experienced. I’ve reviewed your case, and the agent handling it has escalated it internally to our Account Services Escalation team. They will be reaching out to you soon to assist with your cancellation. I will share your feedback with the team, thanks for sharing it here.
Mar_M_shall
2 months agoActive Contributor
Nancy got us all squared away :)