The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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Jas1's avatar
Jas1
Active Contributor
2 years ago

Mac user as Co org issue with questions

Hi . Yesterday we hosted a webcast (classic) and 2 of our co orgs both with MacBooks were unable to see all columns in the questions pane. When they right clicked into the columns to supress certain...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi Jas1, 


Welcome to the GoTo Community. Thanks for the screenshot and noting you were using the Classic version. 

 

I tested this out myself and checked with the team. The Answerer column is not available on Mac (classic version). Mac users do see a response in the Answer column, however. 

 

Sorry for the inconvenience here. 

Jas1's avatar
Jas1
Active Contributor
2 years ago

Thanks Kate

 

Can you please confirm if this will still be the case when using the 'new experience' in GoTo?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi Jas1, 

     

    I tried Q&A on the new experience with a Mac and Windows and there was no difference. Note that the Q&A function is different in the new experience. This post explains how you can try it. 

     

     

    • Jas1's avatar
      Jas1
      Active Contributor
      2 years ago

      Thanks Kate.
      That's rather disappointing to hear as we run lots of  webinars/webcasts and have multiple panel members and multiple co-orgs  that manage the 100s of questions that we get in during our events.
      The co-orgs are there to assign themselves questions, that they will answer and this will mean MacBook users will still not be able to see what's been assigned to who leading to confusion during a live question and answer session.
      Surely the developers  at GoTo need to look at Mac users and ensure they can have the same functionality as others ???

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Hi Jas1, thanks for your feedback. 

        There are limited updates being made to the Classic version these days, so it's likely it will remain as is. 

         

        If/when you choose to use the new experience, I'd be curious to hear your feedback. Thanks ğŸ˜€