Forum Discussion
Solved
Missing Function: Switching between Classic and New Experience
The ability to switch between the classic and the new version is missing. I am in the dashboard, and the "Join Options" section is just gone. I sued to be able to switch between the classic and new a...
Hi RyanEMuise
The team has made an update to your account. Can you check if the option has returned? It would be helpful to know if this has been resolved, it's not expected behavior. Thank you.
Hi RyanEMuise
The team has made an update to your account. Can you check if the option has returned? It would be helpful to know if this has been resolved, it's not expected behavior. Thank you.
Indeed the option has returned and I've made the switch successfully. Thank you for your help.
I would like to take a moment to recommend making some changes to first line phone support, when I finally spoke to someone after a 30 minute hold, they were unaware of what I was talking about and I had to walk them through the issue and provide them with some support for the first 20 minutes of the call before they began to actually help me with this issue (which ultimately just resulted in escalation to tier 2 support) I appreciate your help in resolving the issue, but I spent an hour and 20 minutes on the phone with your support that led nowhere, it was not a great way to spend time yesterday.
RyanEMuise I appreciate this feedback, I hear you, spending an hour and half to get this functionality back is not how anyone should spend their day.
I'm not sure why this happened to your account. The option to take away the ability to move to the new app has not been taken away, our product manager noticed that there was a flag that needed to be updated. This may have happened due to a product swap? Did that happen recently?
We are reaching out to the escalation agent to share this feedback and provide education on how to handle this situation should it happen again. Thanks for taking the time to report this to us.
