Forum Discussion

New Contributor

4 years ago

Solved

Missing IP in SPF-Record

Hello guys,

due to the fact that I was not able to get a contact to any technical expert from LogMeIn I would like to raise this here.

The SPF-Record of logmein.com is incorrect. This is the SPF-Record of em5984.logmein.com at 06/17/2021 6:45 UTC:

v=spf1 ip4:167.89.58.180 ip4:168.245.49.54 ip4:149.72.155.253 -all

But mails are also sent by 149.72.66.116 which results in the mails being rejected.

Could you pls have a look on that?

Best regards.

GlennD
4 years ago
Hi NilsP ,

GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.

NilsP
New Contributor
4 years ago
Hey GlennD
your mails sent by 149.72.66.116 are still getting blocked by every well configured firewall. So imho cou should not set this post to "answered". I will try to call the support by your link when I find some minutes later.
Best regards
Nils
GlennD
GoTo Manager
4 years ago
Hi NilsP ,

GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.
NilsP
New Contributor
4 years ago
Hello AshC
unfortunally I was not able to find any other phone number than the one from the sales team and I didn't try to contact them with this technical problem.
AshC
Retired GoTo Contributor
4 years ago
Hi NilsP

Sorry about the support problem. Which phone number did you try to dial for Customer Support?