The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Mobile devices not recording poll answers in report
We had webinars last week and this week, and we've suddenly encountered a problem where the polls we use for verifying attendance are not being recorded in the attendee report if the person is attend...
The team has released a fix. If you are still experiencing this issue, please let me know.
Thanks again for your patience and reports!
Hi TRI_Ed-Dept ,
Welcome to the GoTo Community. I apologize for the delay here, the team is aware that some poll responses aren't showing up on reports and is currently investigating.
Can you confirm if you are using the classic version of GTW or the new experience?
Thanks for your report, sharing this experience with the team does help us with the fix.
Sorry for the delay in responding, I think the email notification I asked for is going to spam.
We are in the Classic version, still.
tri_ed sorry for the delay in response on my end and thanks for the additional information.
Our team is currently looking into this and we will update the Community as you know more. I may be able to get the information for you through customer support, If you have the Webinar ID, I can create a case.
The team has released a fix. If you are still experiencing this issue, please let me know.
Thanks again for your patience and reports!
