Forum Discussion

TRI_Ed-Dept's avatar
TRI_Ed-Dept
New Member
11 months ago
Solved

Mobile devices not recording poll answers in report

We had webinars last week and this week, and we've suddenly encountered a problem where the polls we use for verifying attendance are not being recorded in the attendee report if the person is attend...
  • KateG's avatar
    KateG
    11 months ago

    The team has released a fix. If you are still experiencing this issue, please let me know. 


    Thanks again for your patience and reports! 

tri_ed's avatar
tri_ed
New Member
11 months ago

Sorry for the delay in responding, I think the email notification I asked for is going to spam.

 

We are in the Classic version, still.

KateG's avatar
KateG
GoTo Manager
11 months ago

tri_ed sorry for the delay in response on my end and thanks for the additional information. 

 

Our team is currently looking into this and we will update the Community as you know more.  I may be able to get the information for you through customer support, If you have the Webinar ID, I can create a case.  

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    The team has released a fix. If you are still experiencing this issue, please let me know. 


    Thanks again for your patience and reports!