Forum Discussion

herojig's avatar
herojig
New Contributor
5 years ago

My webcam passes all tests, but in real life fails to connect during a real webinar.

My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. Wh...
  • AshC's avatar
    AshC
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

Chris Droessler's avatar
Chris Droessler
Respected Contributor
5 years ago

Newer Macs have a security setting in the System Preferences where you allow GoTo to access the webcam. Ensure that is set correctly.

  • herojig's avatar
    herojig
    New Contributor
    5 years ago

    Like I said, passes all tests but still has problems. I finally got it to connect in the webinar control panel,  but the webinar moderator says he can't see me.