Forum Discussion

herojig's avatar
herojig
New Contributor
5 years ago

My webcam passes all tests, but in real life fails to connect during a real webinar.

My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. Wh...
  • AshC's avatar
    AshC
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

AshC's avatar
AshC
Retired GoTo Contributor

herojig  We have a ticket open with Apple about this behavior.  Sometimes if you go into the GoToWebinar settings while in session and edit the webcam feed it will trigger the activation.

herojig's avatar
herojig
New Contributor
5 years ago

hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well... 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

    • herojig's avatar
      herojig
      New Contributor
      5 years ago
      Yes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.