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Forum Discussion
herojig
6 years agoNew Contributor
My webcam passes all tests, but in real life fails to connect during a real webinar.
 My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. Wh...
- 6 years agoIn our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request. You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process. 
herojig
6 years agoNew Contributor
hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well...
AshC
6 years agoRetired GoTo Contributor
In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request. You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.
- herojig6 years agoNew ContributorYes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.