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Panelist Call In feature not showing Panelist in the Staff List
I have a panelist that could not join the webinar using the join link. He was receiving an error that the application could not be found or site could not be found. I have a Case Number for this, 151...
Hi,
The unidentified caller feature is only available in GoToMeeting at this time, but the GoToWebinar team have been made aware that there is interest in it for GoToWebinar and managing panelists.
This would be a viable solution, if I was not the Organizer running the event. I cannot stop managing the event and go back and forth with the panelist with the connection issue. We wouldn't know there was an issue until he contacts someone, via email, Teams chat or What's Up app. There should be separate processes for Attendees and Staff. Staff should not have to enter a PIN or the PIN should be visible for me to share it with the affected staff person.
I start my webinars a half hour early and encourage my presenters to connect during that time so we can check their microphones. Most people have no problems, but I have to work with some a lot until they can be heard. All of this happens before I start the broadcast.
For really important webinars, I hold a practice session the day or week before to ensure that everything will work. Sometimes the practice session works great, and then they show up at the real webinar with a different computer or a new microphone! (smile)
