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Panelist Call In feature not showing Panelist in the Staff List
I have a panelist that could not join the webinar using the join link. He was receiving an error that the application could not be found or site could not be found. I have a Case Number for this, 151...
Hi,
The unidentified caller feature is only available in GoToMeeting at this time, but the GoToWebinar team have been made aware that there is interest in it for GoToWebinar and managing panelists.
This would be a viable solution, if I was not the Organizer running the event. I cannot stop managing the event and go back and forth with the panelist with the connection issue. We wouldn't know there was an issue until he contacts someone, via email, Teams chat or What's Up app. There should be separate processes for Attendees and Staff. Staff should not have to enter a PIN or the PIN should be visible for me to share it with the affected staff person.
Golder PINs help you identify individual participants, but are not required to hear the audio. Phone callers can always bypass the PIN request by pressing the pound (#) key on their phone keypad. Keep in mind that you cannot un-mute someone manually who has not entered a PIN -- Panelists can however, manage their own muting controls as long as you don't use the 'mute-all' function.
We have major issues with Panelists who have to dial-in and avoid connecting to the webinar due to various network bandwidth issues. There has been talk over the years of being able to at least identify a phone number or a Caller ID (like Caller 01, or Caller 02)and having it show up in the staff list for GoToWebinar like GoToMeeting currently does. Is there a timeline for when this can be included? With no control over the phone callers without webinar link access, and no identification of their number or simple Caller ID in the control panel, the audio disruption can hugely impact the success of the meeting as staff are scrambling to identify who the person is that is causing unwanted noise.
Hi,
The unidentified caller feature is only available in GoToMeeting at this time, but the GoToWebinar team have been made aware that there is interest in it for GoToWebinar and managing panelists.
