Forum Discussion

HOPInto's avatar
HOPInto
New Contributor
10 months ago

Panellist not receiving joining email

Hi,    I've had this issue several times. I have set a panellist up and entered their name and email. 9/10 this absolutely fine but for no reason the panellist then tells me that they haven't got t...
  • KateG's avatar
    KateG
    10 months ago

    Hi HOPInto, welcome to the GoTo Community. 

     

    There are a few steps you and your panalists can take to help ensure your panelists receive the email: 

     

    1. Email Filtering: If they use email filters, make sure to whitelist the email address customercare@gotowebinar.com. This ensures that crucial communications reach your inbox directly.

    2. Address Book Addition: Add customercare@gotowebinar.com to their address book. This helps your email system recognize and prioritize messages from this address.

    3. IT Support: If they have an IT person managing your email settings, kindly request them to allow emails from customercare@gotowebinar.com. This step can prevent any potential issues with email delivery.

    4. Safe Senders List (for Hotmail/Outlook.com users): For those using Hotmail or Outlook.com, consider adding customercare@gotowebinar.com to their Safe Senders list. This ensures that emails from this address are never treated as spam.

    5. Direct Email: If all else fails you can directly copy the panelists' join links from your dashboard and send them via email. See the screenshot below. 

     

     

     

     

     

     

     

     

     

KateG's avatar
KateG
GoTo Moderator
10 months ago

Hi HOPInto, welcome to the GoTo Community. 

 

There are a few steps you and your panalists can take to help ensure your panelists receive the email: 

 

  1. Email Filtering: If they use email filters, make sure to whitelist the email address customercare@gotowebinar.com. This ensures that crucial communications reach your inbox directly.

  2. Address Book Addition: Add customercare@gotowebinar.com to their address book. This helps your email system recognize and prioritize messages from this address.

  3. IT Support: If they have an IT person managing your email settings, kindly request them to allow emails from customercare@gotowebinar.com. This step can prevent any potential issues with email delivery.

  4. Safe Senders List (for Hotmail/Outlook.com users): For those using Hotmail or Outlook.com, consider adding customercare@gotowebinar.com to their Safe Senders list. This ensures that emails from this address are never treated as spam.

  5. Direct Email: If all else fails you can directly copy the panelists' join links from your dashboard and send them via email. See the screenshot below. 

 

 

 

 

 

 

 

 

 

  • HOPInto's avatar
    HOPInto
    New Contributor
    10 months ago

    Thanks KateG. 

     

    Sending the join link code has worked.