Forum Discussion

Gregor-CGSLabs's avatar
Gregor-CGSLabs
New Contributor
2 years ago

Payable on-demad webinar has expired! How can I fix this?

Hi Everybody   I have a problem with payable on-demand webinars. We have published several webinars that expired in December. The problem is that we couldn't set them up without an expiration date ...
  • KateG's avatar
    KateG
    2 years ago

    Hi CarolineO  welcome to the GoTo Community. This actually appears to be the intended behavior.  When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further. 

CarolineO's avatar
CarolineO
Active Contributor

Kate this solution no longer appears to work. You cannot click on any future date to extend them. Can you help me? 

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi CarolineO  welcome to the GoTo Community. This actually appears to be the intended behavior.  When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further. 

  • CarolineO's avatar
    CarolineO
    Active Contributor
    2 years ago

    No I didn't. I was told it wasn't possible and I had to move them off GoToWebinar - really disappointing 

  • CarolineO's avatar
    CarolineO
    Active Contributor
    2 years ago

    Kate I did not check "no end date" though. Before you have always been able to edit webinar and amend end date to keep extending it as you describe above. This is no longer working. Can you help? 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    CarolineO You will only be able to schedule for 1 year after the start date, even if you select no end date. This is the intended behavior, there may have been a bug that was overriding that previously. 

  • Shannen's avatar
    Shannen
    Contributor
    2 years ago

    Did you ever get a resolution to this? We are looking to start charging for on-demand videos so this is new to us. We would definitely want them available for more than just one year. Thanks.

  • Shannen's avatar
    Shannen
    Contributor
    2 years ago
    Thank you. Good info to know before we proceed.