Forum Discussion

Traxion's avatar
Traxion
New Member
3 months ago

Payment problems - Credit Card - Netherlands

Hi good afternoon,

We from SITS | Traxion here in the Netherlands are trying to buy the standard license for GoToWebinar. We've tried multiple times to complete the payment but keep getting the following message: "Unable to process payment".

Also as part of the new partnership process for a financial check I need to acquire the following information about GoTo Group:
Chamber of Commerce number
VAT number

Can you please help me!

Thanks,

Henk Pelk
Marketing Manager SITS | Traxion

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    Hi Traxion, welcome to the community.

     

    I have created a support ticket for you and someone will be in contact to assist.  

     

    • Traxion's avatar
      Traxion
      New Member
      3 months ago

      Thanks!

      Will this be through email/phone or through this platform? I have already found the Chamber of Commerce number and VAT. 

      I only need assistance with the payment process.

      Regards,
      Henk

      • KateG's avatar
        KateG
        GoTo Manager
        3 months ago

        Traxion Someone from our team will be reaching out via email shortly. Thanks for your patience.