tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
This is extremely frustrating having keep posting about this issue after 2 months. The pre-recorded webinars are still showing the quality survey pop up at the end. I have not had a date time of when this will be removed after 2 months, and you have marked this issue as solved which it has not.
From today,
tanyapereyra It was marked solved back in September when we updated the behavior for live webinars, we did not know then that you were using recorded webinars. Now that we do know we will make the same change for recorded webinars, and when that happens I will update you.
thank you!!!
tanyapereyra This feature is now live for recorded webinars.
Hi tanyapereyra,
Thanks for checking in. The release is tentatively scheduled for next week.
Any update?
tanyapereyra I apologize for the delay as I waited for confirmation from the team.
You will note in this thread that the team updated the process for standard webinars over two months ago.
For recorded webinars, the team has prioritized this for the next sprint, which is typically 2 to 4 weeks, I'm still waiting for a more precise timeline, but it is being worked on.
We feel like our concern is being dismissed, no action has been taken to resolve our issue for over 3 months, I keep following up and all we keep being told is its going to be resolved over and over again and no update on a timeline how can this take this long to resolve, this is NOT A WAY TO TREAT YOUR CUSTOMERS!!!!!!!!!
Hi tanyapereyra
I'm checking on a timeline for you.
Id, like a rough estimated time. Having to wait 3 months now since we first emailed you about this issue which is costing us a lot of conversions. we need to know if this is a couple weeks or months issue, as we have been waiting patiently and have decided to wait this out instead of trying to find an alternate service because your team told us it would be brief and it has not.
