Forum Discussion

tanyapereyra's avatar
tanyapereyra
Active Contributor
6 months ago
Solved

Please have the new survey asking about gotowebinar quality survey removed

Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out m...
  • KateG's avatar
    KateG
    5 months ago

    tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey. 

KateG's avatar
KateG
GoTo Manager
4 months ago

Hi tanyapereyra

I'm checking on a timeline for you.  

tanyapereyra's avatar
tanyapereyra
Active Contributor
3 months ago

We feel like our concern is being dismissed, no action has been taken to resolve our issue for over 3 months, I keep following up and all we keep being told is its going to be resolved over and over again and no update on a timeline how can this take this long to resolve, this is NOT A WAY TO TREAT YOUR CUSTOMERS!!!!!!!!! 

  • tanyapereyra's avatar
    tanyapereyra
    Active Contributor
    3 months ago

    thank you!!!

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    tanyapereyra This feature is now live for recorded webinars. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi tanyapereyra, 

    Thanks for checking in. The release is tentatively scheduled for next week.

  • tanyapereyra's avatar
    tanyapereyra
    Active Contributor
    3 months ago

    Any update?

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    tanyapereyra I apologize for the delay as I waited for confirmation from the team.

    You will note in this thread that the team updated the process for standard webinars over two months ago.

    For recorded webinars, the team has prioritized this for the next sprint, which is typically 2 to 4 weeks, I'm still waiting for a more precise timeline, but it is being worked on.