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donalmurphy's avatar
donalmurphy
Active Contributor
2 years ago
Solved

Pre-recorded video not appearing in webinar recording in new app

My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed th...
  • donalmurphy's avatar
    donalmurphy
    2 years ago

    Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.

    Donal

     

donalmurphy's avatar
donalmurphy
Active Contributor
2 years ago

Hi Kate,

 

I'm still having this issue. Wondering if someone from GTW tech support could join me on a test webinar to see what I may or may not be doing to cause this?

 

Cheers,

Donal  

KateG's avatar
KateG
GoTo Manager
2 years ago

donalmurphy sorry for the delay here.


Confirming that you are playing the video at normal speed? We are aware of an issue that may cause the video to be trimmed. 


Otherwise, can you share the new Webinar ID that was affected? I will create an internal ticket for you. 

 

Thanks and sorry for the inconvenience here. 

  • donalmurphy's avatar
    donalmurphy
    Active Contributor
    2 years ago

    Hi Kate,

     

    The most recent webinar that was impacted is 342-095-227.

     

    My APAC colleagues hosted the same webinar for our Asian community and what's interesting is that the recording of the webinar does include the same pre-recorded video that was shared during the broadcast. The ID for that particular webinar is   873-577-867 in case you are able to compare and contrast settings between mine and theirs that could shed light on why I'm having the issue and not them.

     

    Thanks,

    Donal

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      donalmurphy thanks for sharing the Web ID, I've asked our engineers to look. 

       

      I know we had this conversation previously, but confirming that you don't see the video at all and it's playing at normal speed? 

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        donalmurphy the team is still investigating the latest webinar. 

         

        Would you be able to share the registration link? If I create a case, would you be able to share the webinar itself with the team? 

        Thanks for working with us on this.