Problem with audio
We had an event on Tuesday, November 25, 2025, and it was on that day that we started experiencing some audio problems. Some participants who connected with video and audio began experiencing audio f...
Forum Discussion
Hi Ximber,
I'm sorry to hear this. There weren't any known issues with GTW on 11/25.
Was it just this day that it occurred? If you provide the Webinar ID I can create a case for you and have the support team take a look at what may have happened.
Hello, KateG
Unfortunately, this wasn't just the 25th of November.
This problem occurs every day, with different participants. Even when we, as technical support for our company, test the sound, the interruption seems to jump randomly between participants. One minute, my sound interrupts, then it disappears, and then immediately starts interrupting the sound of another participant.
Even now, a webinar class is in progress and we're still experiencing this problem.
Webinar ID: 462-397-323Could you please send me the IDs of the rooms where this problem occurred in the past? Or maybe provide a video?
Ximber Thanks for the additional context and Webinar ID. I've created a case for our support team to review. They will be reaching out to you soon. Thanks for your patience as we review.
Update.
The issue isn't limited to the browser. When any application is opened full-screen over the webinar, the webinar starts glitching and the audio is choppy. Minimizing the application or changing the app's full-screen mode stabilizes the audio. The same issue occurs when connecting to someone via TeamViewer; audio from both the connected and the connected person begins to choppy.
Hello, KateG
Unfortunately, this wasn't just the 25th of November.
This problem occurs every day, with different participants. Even when we, as technical support for our company, test the sound, the interruption seems to jump randomly between participants. One minute, my sound interrupts, then it disappears, and then immediately starts interrupting the sound of another participant.
Even now, a webinar class is in progress and we're still experiencing this problem.
Webinar ID: 462-397-323Could you please send me the IDs of the rooms where this problem occurred in the past? Or maybe provide a video?
