Forum Discussion

Ethan Banks's avatar
Ethan Banks
New Contributor
8 years ago
Solved

Processing Time For Online Recordings?

Recorded a webinar today that was just over 4 hours. Online recording was enabled.   How long is it, typically, before the online recording is ready? That's the one that has the webcams, and my pre...
  • AshC's avatar
    AshC
    8 years ago

    Ethan Banks I apologize, that sounds longer than needed to process a recording.

     

    In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast.  If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Ethan Banks I apologize, that sounds longer than needed to process a recording.

 

In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast.  If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).

  • Ethan Banks's avatar
    Ethan Banks
    New Contributor
    8 years ago

    This story has a happy ending. Just got my notification that the recording was available, and there it is in the video library. Hooray!

     

    Thanks for the feedback, AshC.