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Ethan Banks's avatar
Ethan Banks
New Contributor
8 years ago
Solved

Processing Time For Online Recordings?

Recorded a webinar today that was just over 4 hours. Online recording was enabled.   How long is it, typically, before the online recording is ready? That's the one that has the webcams, and my pre...
  • AshC's avatar
    8 years ago

    Ethan Banks I apologize, that sounds longer than needed to process a recording.

     

    In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast.  If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).