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Forum Discussion

mdennis's avatar
mdennis
New Contributor
4 years ago

Processing Video

Hi!   I held a webinar last Wednesday and the video is still showing as processing in my video library.  I received the notification with the copy of the email that was sent to the attendees with t...
Meghan_Hesse's avatar
Meghan_Hesse
New Member
4 years ago

Was this ever solved? I am having the same issue. We held a webinar last night and the video is still processing after 15 hours. 

  • mdennis's avatar
    mdennis
    New Contributor
    4 years ago

    Hi Meghan,

     

    It has not been resolved but I haven't had a chance to call Go To support to see if manually refreshing will help.  I have held 4 webinars since and all 4 have processed correctly but this one is still processing. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      mdennis  Meghan_Hesse   Customer Support can certainly help fix the recording and 'processing' error message there.  I'm sorry it's not an easy fix, but we can help if you can call in at your convenience.