Q&A Report shows wrong answerer
Hello - we hosted a webinar yesterday and when we ran the Q&A report, we saw that it shows the answerer as the same person, even though we know that wasn't the case. Is this a bug?
Forum Discussion
Hi eventsmark43 welcome to the Community!
Thank you for reaching out! We have not had this specific issue reported as a bug previously. To help us understand what might have happened, could you let us know how many people were answering questions during your webinar? Were they each joining from their own devices and signed in with their individual accounts, or was anyone answering while signed in under someone else’s account name?
We also noticed that the join/leave times for Gus seem to be overlapping, which could indicate that multiple people may have been signed in with the same account or using the same display name. This setup may have affected how answerers are recorded in the Q&A report.
Any additional details you can provide will help us investigate further! Thanks.
Hi KateG Thanks for responding. We had 4 people answering questions. We remember seeing in GoToWebinar that the various individual people answered the question, so we aren't sure why Gus Walker is showing up. He also wasn't any of the 4 who answered questions.
Happy to provide more info, including who answered the questions.
Thanks for getting back to me. If everyone was joining from their individual accounts and on different devices, I'm not sure what why a different account is being referenced.
Can you supply me with the Webinar ID? I can reach out to a support agent to review further. You message me the ID by clicking on my username, KateG, and you will see an option to message on the top right. Thanks.
