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Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
4 years ago

Question on panelist invite and reminder, who it came from email

Hello, This isn't a big deal either way. In the past I thought the panelist/organizer email invite would come from our own email which the GTW account is under. This a.m. I noticed the emails are co...
Ken4's avatar
Ken4
Frequent Contributor
4 years ago

Thanks, yeah the reply to is correct being our email account. It's the from name (not email) that the name it's coming from is not our account name anymore. It's the "GoTo Webinar Global Customer Support" instead of our account name. Below is a screen shot of how they were listing the from name. Second screen shot is how they look now

 

 

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Thank you for the screenshots, I see the change you are describing now. From some additional testing, it only appears to be happening with panelist and co-organizer emails, not attendee emails.

 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    4 years ago

    Yep, you're correct. I added presenters as Org which gave the from GoTo in the email, switched them back to panelist which gave our name. Not sure why this time I added them as Org's instead of Panelist like I've done the last 200 times! 

    Thanks for the help, all resolved. Thanks again

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      A ticket with our development team has been opened for this issue.