Forum Discussion

simoneo81's avatar
simoneo81
New Member
5 years ago
Solved

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

GlennD's avatar
GlennD
GoTo Manager
5 years ago

Hi,

 

We have had a support ticket open with Apple for this issue, but they are requesting more information from systems that are experiencing this issue. If the work around of opening the GoToMeeting Preferences from your Toolbar and selecting Webcam does not cause the security prompt, please do the following on your Mac:

 

1. Launch Terminal (/Applications/Utilities/Terminal.app).
2. Enter this command, followed by the return key, at the Terminal command prompt: sudo sysdiagnose
3. Enter your administrator password when prompted (for sudo access).
4. Press return again (or enter) to proceed with the sysdiagnose capture.

 

Note: The sysdiagnose process can take 10 minutes to complete. Once finished, the folder “/private/var/tmp/“ should appear automatically in the Finder and the sysdiagnose file there will look similar to this:
“sysdiagnose_2017.08.17_07-30-12-0700_10169.tar.gz”


Note: The sysdiagnose process can take 10 minutes to complete. Once finished, the folder “/private/var/tmp/“ should appear automatically in the Finder and the sysdiagnose file there will look similar to this:
“sysdiagnose_2017.08.17_07-30-12-0700_10169.tar.gz”

 

Go to https://feedbackassistant.apple.com/welcome to provide Apple feedback about the issue and attach the sysdiagnose file before submitting it. Apple will give you a Feedback ID, if you report that number back to us we will be able to reference it with them as we follow up on our ticket.

 

 

joshmfish's avatar
joshmfish
New Contributor
5 years ago

ANOTHER DAY Another issue! I'm seriously so frustrated with this Mac Issue. Please have someone from GoToWebinar reach out directly.

  • mitmy's avatar
    mitmy
    Active Contributor
    5 years ago

    Just had this issue again.

     

    sent a gotomeeting link, the panelist joined that and it immediately solved the problem, no mucking around with the terminal etc.