Forum Discussion

Gianni Rossi's avatar
Gianni Rossi
Active Contributor
4 years ago

Recording cut after the first 2 minutes

On Thursday 21 January 2021, we held a webinar lasting about an hour, from 17:00 to 18:00 CET. We recorded it, however in the video library we find a recording of just 2 minutes. What may have happen...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Gianni,

If you ended up with a 2 minute recording then something may have gone wrong during the broadcast itself.  Did you have any Co-Organizers recording from their PCs elsewhere?

 

What happens when you attempt to record a test webinar using the same audio and video connections?

  • Gianni Rossi's avatar
    Gianni Rossi
    Active Contributor
    4 years ago

    Hi AshC,

    yes, we were 2 organizers and we both recorded, so is this the problem? Only one has to record?

    • Chris Droessler's avatar
      Chris Droessler
      Respected Contributor
      4 years ago

      I think that AshC is thinking that maybe one of the co-organizers accidentally hit the button to stop the recording.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      Gianni Rossi  You are allowed to both record simultaneously, which is why I was wondering if there was another copy out there that can confirm the shortness of the file itself.  If you only have one copy, then it is likely that the remainder of the session was not recorded at all.