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Gianni Rossi's avatar
Gianni Rossi
Active Contributor
5 years ago
Solved

Recording cut after the first 2 minutes

On Thursday 21 January 2021, we held a webinar lasting about an hour, from 17:00 to 18:00 CET. We recorded it, however in the video library we find a recording of just 2 minutes. What may have happen...
Gianni Rossi's avatar
Gianni Rossi
Active Contributor
5 years ago

Hi AshC,

yes, we were 2 organizers and we both recorded, so is this the problem? Only one has to record?

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Gianni Rossi  You are allowed to both record simultaneously, which is why I was wondering if there was another copy out there that can confirm the shortness of the file itself.  If you only have one copy, then it is likely that the remainder of the session was not recorded at all.