Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
2 years ago

Registrants from New Zealand cannot complete the registration form

I have a lot of potential attendees in New Zealand. They are all complaining that entering the country wipes out all the other data they've just completed, and they can not proceed to complete their ...
GlennD's avatar
GlennD
GoTo Manager

Hi Fran_Simon,

 

Can you click on my profile and send me the registration link for the webinar in a private message?  

 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you for the registration link. I've filled it out the registration questions in the latest version of Chrome and Firefox, I tried entering the information in different orders and could not recreate the issue. I experimented with changing the Country to something other than New Zealand and then changing it back, but the only other field that was affected wad the one for State/Provence, which makes sense.

 

Would it be possible for you to gather some more details from an affected registrant? Operating system and which web browser they are using, also if it is up to date? If they could try using a private/incognito browser tab that can help rule out any browser extension interference.