The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Registration notification mail
Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' ...
StijnBerkmortel We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts. If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.
StijnBerkmortel It sounds like you've done some good troubleshooting already. In your case it sounds like the emails are being filtered by your provider or spam settings. Can you check for all communications from "customercare@logmein.com" ?
AshC in the meantime I did have contact with our IT department and they notified me that the notification e-mails are not being blocked by our mail server. As a matter of fact, my colleagues do (and did) receive e-mails of GoToWebinar with a confirmation of their registration.
So it seems that mails are just not being sent from GTW to my e-mail address.
StijnBerkmortel We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts. If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.
I now indeed receive the e-mails again. Thanks!
Is there a possibility to explain what fixed the problem on your side via a DM? Gave it a reason why all communications returned to sender?
AshC Also have submitted this ticket internally here, so I'm waiting for some feedback from them. Let's hope that's the case! When I've an update I'll make sure to check it here with you.
