Forum Discussion

StijnBerkmortel's avatar
StijnBerkmortel
Active Contributor
4 years ago

Registration notification mail

Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' ...
  • AshC's avatar
    AshC
    4 years ago

    StijnBerkmortel  We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts.  If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

AshC's avatar
AshC
Retired GoTo Contributor

StijnBerkmortel  It sounds like you've done some good troubleshooting already.  In your case it sounds like the emails are being filtered by your provider or spam settings.  Can you check for all communications from "customercare@logmein.com" ?

StijnBerkmortel's avatar
StijnBerkmortel
Active Contributor
4 years ago

AshC Also have submitted this ticket internally here, so I'm waiting for some feedback from them. Let's hope that's the case! When I've an update I'll make sure to check it here with you.