Forum Discussion

krasnik77's avatar
krasnik77
New Contributor
2 years ago

State/Province registration question only show North American options

For example here

https://register.gotowebinar.com/register/2912272477448878605
Most of our customers are located in Germany and select "Germany" in the pull-down menu for "Country/Region*".
Unfortunately, the field "State/Province" is not adjusted accordingly, so that you find the States of America in the pull-down menu, instead of the federal states in Germany.

Some of our new colleagues/customers complain about this clumsiness and report it to us. The motto of our company is "Perfection in Protection, Licensing and Security",
in my role as head of software development, I don't want such errors that such errors in GoTo Webinar registration page cause confusion to our clients and staff,
who might suspect the sloppiness of our work in this error.

I could not find any workaround in online help,
https://support.goto.com/webinar/help/how-do-i-register-to-a-webinar

I would be very grateful if you could please clean up this error on the webinar registration page.

  • GlennD's avatar
    GlennD
    2 years ago

    Hi,

     

    I am very pleased to share that we have updated the State/Province registration question for GoToWebinar. After a registrant selects their Country/Region they will be able to select their State/Province based on the Country they selected.

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi krasnik77, welcome to the community.

    Currently, the State/Provance question only covers North America, so for now I would advise leaving that question out completely or replacing it with a custom question that lets the registrant type in their answer. As we begin initial planning for 2023 I will make sure this topic is included.

    For anyone else that wants to use that question but also has registrants outside of North America, registrants can select None at the top of the list.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi,

       

      I am very pleased to share that we have updated the State/Province registration question for GoToWebinar. After a registrant selects their Country/Region they will be able to select their State/Province based on the Country they selected.

       

       

      • krasnik77's avatar
        krasnik77
        New Contributor
        2 years ago

        Hello Glenn

         

        Thank you very much for your prompt implementation!

        I can recommend GoTo Webinar to my friends/partners in Germany without any doubt.

         

        I wish you a Merry Christmas and a Happy New Year!

         

        Best,

         

        Andy

  • Fran_Simon's avatar
    Fran_Simon
    Valued Contributor
    2 years ago

    This is an issue that has persisted since the inception of GoToWebinar, although no one there seems to think it is worthy of attention. I have a global audience and many prospective webinar viewers think the webinars are only for people in the US. Why a major technology platform in 2022 can't automate the form with the appropriate data when all of its competitors have done so is beyond me.