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Forum Discussion

Golnaz's avatar
Golnaz
New Member
11 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    10 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

Kyle Root's avatar
Kyle Root
New Member
10 years ago
Attendee Report
AshC's avatar
AshC
Retired GoTo Contributor
10 years ago

Hi Kyle,
I apologize, at this time GoToWebinar Organizers do not have a 'phone-only' or 'dial-in' report available.  If a user does not connect during the live webinar, then they will appear as absent on the live webinar report.