Forum Discussion

Golnaz's avatar
Golnaz
New Member
11 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    10 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

Kyle Root's avatar
Kyle Root
New Member
9 years ago
Thanks Glenn!

Do I have the ability to show that they were on the call at all it's for CE credit and I need to prove someone was on the call?
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).