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Forum Discussion
Time Zone No Longer Auto-Adjusting to Attendee's Time Zone
I spent an hour on the phone with a GoToWebinar tech support person (Estaban, case #21859199), only for him to be unable to resolve it. I am hoping someone here can tell me how to fix it.
Beginning about two months ago, the time zone reflected in each attendee's registration email no longer dynamically adjusted the webinar to their start time. It always had it in Central Time. For example, the email put the time in the Central Time Zone for an attendee who is in the Pacific Time Zone.
This happened with our last webinar as well--causing people to miss the event because they had the wrong time.
I believe (and it was also suggested by the support tech, though he couldn't resolve it) that this is because we don't use the GoToWebinar-built registration page. We build our own registration page on our site, which we then integrate via the Hubspot integration option. We need to do this for internal company reasons; the company will not allow us to use the GoToWebinar-built registration page.
Is there a workaround to get the time to adjust to the attendees' time zone? I don't understand why GoToWebinar claims it integrates with Hubspot, only to leave such a gap in the service.
1 Reply
Hi MEDQOR good to see you.
Thank you for bringing this to our attention and your detailed post.
HubSpot built and maintains the integration, we are checking on our end with the product team to see if anything has recently changed with our API that might be affecting this feature.
Thank you for your patience, and we’ll be sure to keep you updated as we look into this.
