Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
4 years ago

Trouble adding handouts during the webcast

Today during a webcast, one of the organizers who was logged in did not have the ability to remove or add in handouts through the control panel or through the web interface (using Chrome or Firefox.)...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Fran_Simon   The system maintenance did affect access to product websites, which in your case would be handling the handouts management.   Let us know if the problem persists currently. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Fran_Simon  We've looked deeper into this, and it seems to be affecting multiple accounts.  As soon as I hear more information regarding the issue I'll update this thread.  

  • Jodieb777's avatar
    Jodieb777
    New Member
    3 years ago

    Hi,

    I am having ongoing issues with adding handouts. Currently, the feature is grayed out in the webinar and I cannot add them in the event. We need this resolved, I am a trainer. 

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Jodieb777  Can you tell us what type of scheduled webinar this occurred on, and if you are part of a larger group account that may have an Admin somewhere?