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Unable to see today's webinar Analytics
Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar. However, my dashboard says that we had no attendees. Can anyone assist? Thanks Caroline
Hello,
I apologize for the recent reporting issues.
We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days.
Please reference our status page for resolution updates: https://status.gotomeeting.com/
We are having the same problem from todays webinar. I called support, but the call ended after being on hold for 20 min.
Oh wow, that's not good! I really hope they're looking into this - I'm concerned about the emails that we have set up to automatically go to those who attended and those who were absent. If our webinar is showing as 0 attendees, does this mean everyone who registered will now get the absentee email?
I'm sorry about that. If you are still missing reporting data then please click my Community name to send a message confirming the affected IDs and date/time of their broadcasts.
Hello,
I apologize for the recent reporting issues.
We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days.
Please reference our status page for resolution updates: https://status.gotomeeting.com/
I did a webinaire yesterday ( like a good 18 hours ago) and I still can't have the question in the report ( neither question or participation report) . I know that it took more than 4 hour to get the participation report and the recording but is it normal after all that time to not have the question ?
Thank you
On 14th May 2020 I gave a webinar at 8pm CET and on the morning of 15th I wanted to make an attendee report but the webinar does not appear among the list ? I need this to grant the attendees with continuous education units (credits).
How to solve this problem.
There were incidents yesterday. GTW is working on it.
More details at https://status.gotomeeting.com/
Identified - Due to technical difficulties, reports for webinars hosted between 05/14, 15:00 UTC until 05/14 22:00 UTC may currently be unavailable. Our engineering team is working diligently on the resolution and the reports are likely to be available in the next 72 hours.
May 15, 10:41 UTC
We ran a webinar today and there are no stats for it.
It's been over 2 hours and I know there were some issues earlier. Any idea when this will be fixed?
I keep seeing notifications that last week's reporting issues were fixed and in some instances they are.
However, in our account, when I try to view the insights page with all of the survey, attentiveness numbers and all of that, it loads for a brief second and then tells me that there's an error. So the data must be there but it's not loading. I've tried an incognito window, a different browser, and clearing my cache and nothing seems to work.
Please see the capture of the issue and what happens: https://www.screencast.com/t/nJDXw3JkM
