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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

MOPSwebinars's avatar
MOPSwebinars
Active Contributor
6 years ago

I completed a webinar approximately an hour ago.  We had 85 people on, almost all on computers--not solely via telephone.  GoToWebinar is showing 0 attendees on the dashboard and no attendee report is available.  The only report that shows for this particular webinar is the registration report.  Anyone know what is going on here?  On hold with support now.

Eneris's avatar
Eneris
Active Contributor
6 years ago

We have similar issues with our webinar of May 14.

There were incidents yesterday. GTW is working on it. 

More details at https://status.gotomeeting.com/

Identified - Due to technical difficulties, reports for webinars hosted between 05/14, 15:00 UTC until 05/14 22:00 UTC may currently be unavailable. Our engineering team is working diligently on the resolution and the reports are likely to be available in the next 72 hours.
May 15, 10:41 UTC