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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

NANCYBC's avatar
NANCYBC
New Contributor
6 years ago
Nee data from this sesion 999-285-971
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

I apologize, some data is still being rebuilt and may take up to 72 more hours. 

  • Eneris's avatar
    Eneris
    Active Contributor
    6 years ago

    Hi Ash C, the situation is much worse than I thought. Many attendees of the webinar held last Thursday received the follow-up email reserved to absents. The webinar involved more than 500 attendees, the consequences are quite a disaster. Can you propose a solution asap?  

     

    Moreover,  the online status says that all was corrected on May 17 and that data are now available. This is not the case for my webinar. There are reports available, but their contents are wrong! It is very urgent to get the correct data given our engagement with the attendees.  As an example, see the figure below, made now (Monday 18 May).

     

    Thanks.