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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

webinarsctct's avatar
webinarsctct
Active Contributor
6 years ago

We ran a webinar today and there are no stats for it. 

 

It's been over 2 hours and I know there were some issues earlier. Any idea when this will be fixed?

webinarsctct's avatar
webinarsctct
Active Contributor
6 years ago

I keep seeing notifications that last week's reporting issues were fixed and in some instances they are.

 

However, in our account, when I try to view the insights page with all of the survey, attentiveness numbers and all of that, it loads for a brief second and then tells me that there's an error. So the data must be there but it's not loading. I've tried an incognito window, a different browser, and clearing my cache and nothing seems to work. 

 

Please see the capture of the issue and what happens: https://www.screencast.com/t/nJDXw3JkM