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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

csimpson's avatar
csimpson
New Contributor
6 years ago

Oh wow, that's not good! I really hope they're looking into this - I'm concerned about the emails that we have set up to automatically go to those who attended and those who were absent. If our webinar is showing as 0 attendees, does this mean everyone who registered will now get the absentee email?

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

I'm sorry about that.  If you are still missing reporting data then please click my Community name to send a message confirming the affected IDs and date/time of their broadcasts.