Forum Discussion

New Contributor

4 years ago

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing. We have already updated their policy and firewall rules to allow access.

AshC
4 years ago
Cyralek There may be something up with that Organizer's account. Please have them call into Customer Support to create a case for us to examine further.

New Contributor

User is the only organizer with this issue. 2 others are able to add videos. Issue persists across different PC or LAN.

Chris Droessler

Respected Contributor

4 years ago

different web browsers?

Cyralek
New Contributor
4 years ago
User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.
- AshC
  Retired GoTo Contributor
  4 years ago
  Cyralek There may be something up with that Organizer's account. Please have them call into Customer Support to create a case for us to examine further.