Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
3 years ago
Solved

Very old edits to survey problem continues

I see there was a thread back in 2019 about problems with surveys not saving edits to the questions. That problem is still around on some computers and not others. In addition, we prefer a 1 to 5 rat...
  • KateG's avatar
    KateG
    3 years ago

    Thanks Fran_Simon, if the webinar being copied was scheduled back when this issue was happening, that may be why they are seeing old edits and rating scales in the copies. Unfortunately the fix is to schedule a new webinar and use that as a template going forward. We will continue to try are recreate the issue as well and escalate it if we are successful, but for now could they try scheduling a new webinar instead of copying an old one. 

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi Fran_Simon thanks for your Community post! We're trying to recreate your experience. Can you provide some more details around the webinars?

  • Is this happening with newly scheduled webinars or copies of previous webinars? 
  • Are they standard, webcasts, on demand? 
  • When are the survey's being triggered? 

 

Fran_Simon's avatar
Fran_Simon
Valued Contributor
3 years ago

The webinars are copied.  They are Webcasts. Not sure what you are asking about triggers. They are opened at the end of webinars and through the link in the follow up email. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Thanks Fran_Simon, if the webinar being copied was scheduled back when this issue was happening, that may be why they are seeing old edits and rating scales in the copies. Unfortunately the fix is to schedule a new webinar and use that as a template going forward. We will continue to try are recreate the issue as well and escalate it if we are successful, but for now could they try scheduling a new webinar instead of copying an old one.