Forum Discussion

Allamistakeo's avatar
Allamistakeo
New Member
3 years ago

Video audio is played through the wrong audio device

When viewing a video shared via GoToWebinar, the audio is incorrectly played through the audio device selected in the Windows settings, instead of through the device selected in the GoToWebinar settings. Audio from speaking attendees and from the test correctly comes through the device selected in the GoToWebinar settings.

 

Is this a bug (I assume so) or the intended behavior?

  • Webinar Studio's avatar
    Webinar Studio
    3 years ago

    Hello Allamistakeo !

    Unfortunately, this is the expected behavior.   While the audio from other organizers and panelists will use the device chosen in GTW, the videos will use the current Windows output device.  The only way to get the sound to use the same output device is to have that device selected in GTW as the default sound device in Windows.

  • Webinar Studio's avatar
    Webinar Studio
    Contributor
    3 years ago

    Hello Allamistakeo !

    Unfortunately, this is the expected behavior.   While the audio from other organizers and panelists will use the device chosen in GTW, the videos will use the current Windows output device.  The only way to get the sound to use the same output device is to have that device selected in GTW as the default sound device in Windows.

    • hladep's avatar
      hladep
      Active Contributor
      2 years ago

      Can this be fixed? Other platforms seem to be able to play videos during webinars. Those who work in cubicle environments rely on personal headphones, but more importantly, this is an accessibility issue. Individuals like me who use hearing aides to listen to the audio, do not get to hear videos that are played on the computer audio instead. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi hladep, welcome to the community.

         

        Presenters can share videos during a GoToWebinar, they are just streamed directly from our servers rather than the presenter's desktop. The fact that the audio from the shared video is heard through the computer's default audio output should really only be an issue if the attendee is dialed into the webinar audio by telephone instead of using the built-in VoIP option. If the attendee is using the built-in VoIP (computer audio) option and they have headphones connected to the computer, they would hear both.

         

        Can you provide more details about how you use your hearing aids and how you connect to the audio of a webinar you are attending?