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eUROGEN-DS's avatar
eUROGEN-DS
New Contributor
3 years ago

Video views missing from Video Library

Hi. Since December, we can no longer see the number of views for each of our videos in the library dated after the end of May 21. They are still there prior to that date. With the analytics, we can o...
KateG's avatar
KateG
GoTo Manager
3 years ago

eUROGEN-DS thanks for the additional information. Can you please clear the cache in your browser and let me know if you notice the same behavior?  If it's still occurring can you please share the browser and browser version? 

eUROGEN-DS's avatar
eUROGEN-DS
New Contributor
3 years ago

Hi. The behaviour has happened on numerous different systems/browers (Chrome on Macbook, Chrome on iMac, Edge in Windows 10). I have just tested it in Firefox (v111.0.1) on an iMac, having cleared the entire history/cache, and the issue remains. My colleague experiences the same issue too, so I don't believe that the cache can be causing this.

 

Thanks

Darren

 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    eUROGEN-DS thanks again for your reports and your response here. The team has been alerted and will investigate.