Forum Discussion

MarianPL's avatar
MarianPL
New Contributor
2 years ago

Webinar Cancel Link Error Message

We hold several webinars every week.  We have a number of attendees who aren't able to cancel once they have registered for a webinar. They get a "Please Try Again. We apologize but an error has occu...
KateG's avatar
KateG
GoTo Moderator
2 years ago

Hi MarianPL welcome to the GoTo Community.  Is it the same weekly recurring live or recorded event or are these individual webinars?  If you PM me the webinar ID, we can take a look. Click on my username on the left and you will see an option to 'send a message' on the right. 

  • MarianPL's avatar
    MarianPL
    New Contributor
    2 years ago

    Each webinar is different (not recurring) and each audience is unique. The webinars are broadcast live.

     

    Marian

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      MarianPL could you have the attendee try copy/pasting the link into a window in incognito mode or a different browser?